Effective 12 October 2026.
This policy supplements the Terms of Service. It does not limit mandatory consumer rights or remedies.
Sonik's 14-day money-back guarantee
We provide a 14-day money-back guarantee in the United States, processed through Paddle. You may use it once per product, without giving a reason. Each separately named Sonik application is a product.
- For an initial purchase, the 14 calendar days start when the eligible purchase completes.
- For a paid upgrade, they start when payment is confirmed, the upgrade is linked to your eligible licence and it takes effect.
- Zero-dollar upgrades and gifted licences have no payment to refund and neither create nor use a guarantee entitlement.
Request either a refund of your latest paid upgrade alone (if eligible) or all still-eligible payments for that purchase and its upgrades. Either choice uses your guarantee for that product. Zero-dollar upgrades do not change which paid upgrade is latest; older paid upgrades cannot be refunded individually.
Refunding the latest paid upgrade also reverses later dependent zero-dollar upgrades and restores your preceding licence entitlements and support deadline. Refunding the initial purchase ends the licence; otherwise your last unrefunded entitlements remain. Unused gift keys and redeemed gifts end if the refund removes the entitlement that funded them.
Failed upgrades and other payment returns
Your paid upgrade normally takes effect immediately after payment confirmation. If it fails, we retry. If the upgrade has not taken effect within 24 hours after payment confirmation, we cancel it and initiate a full refund. If we cancel the upgrade, your existing licence and money-back guarantee remain unchanged.
We also return payments still held for purchases or upgrades you were not eligible to make, purchases that conflict with an existing licence, and cancelled upgrades that cannot take effect, without using your guarantee. If an upgrade is finally reversed, any later upgrades that require it also end. We refund payments for those upgrades that have not already been returned. We do not refund unpaid or fraudulent transactions.
Statutory withdrawal and non-conforming software
Statutory withdrawal is separate from our guarantee and has no once-per-product limit. We apply the Georgian distance-contract withdrawal process to each initial purchase and paid or zero-dollar upgrade, without requiring a waiver for electronic delivery. The withdrawal period is 14 calendar days from completion of the eligible initial purchase or from an upgrade taking effect. Any longer period required by law still applies.
Send any clear statement or the Model Withdrawal Form within the applicable period. No account or transaction ID is required. We immediately acknowledge electronic form submissions by email; a missing or failed acknowledgement does not invalidate your notice.
If Sonik does not meet its product description, public statements or legal requirements, applicable remedies include repair or replacement (including corrective updates), then price reduction or withdrawal where legally required. These rights are independent of support and the expiry or use of our guarantee.
Defects discovered within two years of delivery may qualify for remedies. During the first six months, a defect is presumed to have existed at delivery unless that presumption is incompatible with the goods or the defect.
How to request a refund or withdrawal
Email contact@soniksoft.com or reply to your Sonik confirmation email. For statutory withdrawal, you may also use the Model Withdrawal Form. For a money-back guarantee request, give the email used for your Sonik account or payment and tell us which eligible payments you want refunded.
Sonik arranges refunds under this policy; Paddle processes them. For payment support, visit paddle.net.
We arrange eligible requested refunds without undue delay and within 14 calendar days after receiving the request. Other refund deadlines are:
- Payments from an ineligible country or purchases that conflict with an existing licence for the same product: within 14 days after payment completes.
- If claiming an earlier purchase reveals that you already hold a licence for that product: within 14 days after that claim.
- Paid upgrades that have not taken effect within 24 hours after payment confirmation: cancellation and full refund initiation at that deadline.
Refunds go to the original payment method unless the payer expressly agrees to another method at no cost to them.
Limits
Account deletion or valid licence termination does not by itself create a refund right. Your mandatory legal rights remain unaffected.
Account deletion does not shorten existing refund or withdrawal periods or remove accrued claims. You may contact us without an account; we may need information to verify your purchase.
Contact: Sonik Software LLC, identification code 416396233, 10/2 Levan Iosebidze Str., 3700 Rustavi, Georgia; contact@soniksoft.com.